Delete your AlphaPlay account
Parents and guardians can request permanent deletion of their AlphaPlay account and associated family data. You can make a request here even if you have uninstalled the app or cannot sign in.
Request deletion by email
- Email privacy@misbar.work from the parent email address registered with AlphaPlay, if you still have access to it.
- Use the subject “AlphaPlay account deletion request” and ask us to delete your account and associated family data.
- If you cannot use your registered email, include that address in your message so we can help verify account ownership. Never send your password, Parent PIN or sign-in codes.
This opens a draft in your email app. Review and send it to submit your request.
You can also write directly to privacy@misbar.work.
Before you request deletion
Deletion is permanent. All children on the account lose their saved progress and access to cloud photos. Download any family data or creations you want to keep first. Uninstalling AlphaPlay does not delete your account.
What is deleted
- Your AlphaPlay account, sign-in credentials and active sessions.
- All child profiles, including names, dates of birth and family settings.
- Learning progress, game and quest progress, reading history, stars, rewards and virtual Kids Bank records.
- Saved creations and Family Album backups stored with the account.
- Support requests, messages and subscription access associated with the account.
Records handled separately
- Payment records are kept for accounting and refunds, with the account link, customer name and email removed from AlphaPlay’s billing records.
- Redeemed access cards stay marked as used to prevent reuse, but their account and device links are removed.
- Server security logs and offline backups follow the service’s separate retention process.
- Purchases through a separate storefront or payment provider are handled by that service and are not deleted with your AlphaPlay account.
For questions about retained records and their retention periods, contact privacy@misbar.work.
After you send your request
We may need to verify that you own the account before processing deletion. Keep the email conversation so you can provide any requested verification or ask about the status of your request. Account deletion does not automatically request a payment refund.
You can also delete your account in the app
- Open AlphaPlay Settings and unlock the parent area if asked.
- Open “Your family data”. Choose “Download family data” first if you want a copy.
- Choose “Delete account…”, enter your account password, type DELETE, then choose “Delete account permanently”.
An email request cannot erase files saved on your own devices. Remove any remaining local AlphaPlay data through your device settings. Accounts linked to a school staff role need support to transfer ownership before deletion.
